Essential Questions to Ask Support Worker References
A comprehensive checklist of reference questions that reveal crucial insights about candidates.
The right reference questions can reveal crucial insights about potential support workers. Here's your comprehensive checklist.
Before You Call
Prepare by:
Getting written consent
Always obtain permission from the candidate first
Scheduling convenient times
Respect referees' schedules for better responses
Having specific questions ready
Prepare targeted questions for maximum insight
Taking detailed notes
Document responses for comparison and follow-up
Core Performance Questions
Reliability and Attendance
- "How was their punctuality and attendance?"
- "Did they provide adequate notice for time off?"
- "Were there any recurring issues with scheduling?"
Technical Skills
- "What specific disabilities did they support?"
- "How did they handle challenging behaviors?"
- "What training or certifications do they have?"
Communication
- "How did they communicate with families?"
- "Were they proactive about reporting issues?"
- "How did they handle feedback or criticism?"
Red Flag Questions
These questions help identify potential problems:
"Would you hire them again?"
If there's hesitation, di g deeper.
"What areas needed improvement?"
Everyone has growth areas - listen for concerning patterns.
"How did they handle emergencies?"
Critical for disability support roles.
Family-Specific Questions
"How did they interact with children/adults with disabilities?"
Look for evidence of patience, understanding, and genuine care.
"Did families request them specifically?"
A strong indicator of quality service.
"How did they adapt to different family routines?"
Flexibility is crucial for support work.
Documentation and Follow-up
- ✓Keep written records of all reference calls
- ✓Follow up on any concerning responses
- ✓Use reference information to inform your decision
- ✓Thank references for their time
This article is general information only and is not legal or privacy advice. Checking references means handling personal information, so privacy and discrimination obligations apply. Check the relevant authorities or get advice for your own situation.