Participant profiles and plans
Set up each person once, one or several, with their needs, plan dates, budget and goals. Manage everyone you support under the one account, and rosters and job ads pull from it so you never explain it twice.
For self-directed NDIS support
You've found your people. Flow takes the admin off your plate.
Run your own support team from one calm place. Roster shifts, confirm them by text, and keep every worker check up to date.
Start your 14 day free trial
Free for 14 days. No credit card needed. Then $399 a year only if you keep it.
Not ready yet? Get the free Self-Manager's Toolkit
“I reckon it's gonna save me hours and keep me on track.”
Self-managed? You may be able to fund Flow as a cost of managing your own supports. See how funding works
- 2000+ Sparks Academy community
- Australian based and NDIS ready
- Your team, your control
Plan budget tracking
Know exactly what’s left in the plan, automatically
Roster a shift and Flow works out the cost from the worker’s rates and the times, then draws it down against the plan. The question every self-manager asks, how much is left, answered without a spreadsheet.
One clear number. What is left this plan, not just what you have spent.
Costs work themselves out from each worker’s rates and their shifts. No spreadsheet, no manual sums.
Split across Core, Capacity building and Consumables, with a simple on track indicator that shows how the plan is going.
A guide to help you plan, not financial advice. You stay in control of every figure.
Kim Matthews
Founder, and mum of three
I built Flow because the agency runaround was wearing me down. I wanted one calm place to run our own support, without the fees or the chasing. So I made it.
Why I built FlowThe day to day
No more chasing shifts across texts and a spreadsheet
Everything that used to live in your head, your phone and a spreadsheet, now in one calm place. Here is what that feels like, day to day.
Bring your own team
Keep the workers you already trust, however many you have, in one place with their pay rates, availability and documents. No starting over, and no agency owning the relationship.
Shift calendar and scheduling
See the whole week at a glance. Recurring shifts repeat themselves and every shift ties back to the person, so the roster finally stops living in your head.
SMS shift requests
Offer a shift by text and the worker taps to confirm or decline, with no app to download. Your calendar updates itself, so you are not left chasing replies.
Shift notes and incident alerts
Workers send end of shift notes from their phone, with a handover for the next worker and a flag if something needs you. You hear about incidents straight away, not days later.
Worker compliance tracking
WWCC, police checks and first aid stay tracked with their expiry dates. Reminders surface anything lapsing before it does, so you are not lying awake wondering.
Worker access links
Give each worker a private, view-only link to just their own roster, and the handover notes if you choose. No login, no app, and you can switch it off any time.
Install it like an app
Add Flow to your home screen and open it like any app, with no app store and nothing to update. It works on your phone, tablet and computer.
See it in action
The screens you will actually use
From the morning dashboard to the shift calendar and each person's profile, here is what running supports looks like day to day, whether that is for someone you care for or for yourself.
Your morning, at a glance
Open to what needs you today
Upcoming shifts show who is supporting whom, what is confirmed, and anything that needs you, like a flagged incident or a worker check about to expire, all on one calm screen.
The whole week, one view
Rostering that stays clear
Pick a day to see its shifts. Each participant has their own colour, recurring shifts repeat themselves, and you can filter the roster down to a single worker in a tap.
Tell the story once
Everything about a person, together
Capture each person once: their details, plan dates, goals and notes, with a Budget tab that tracks the plan as you roster. Job ads and rosters draw from it, so you never re-tell the story.
A different category
They rent you workers and take a cut. You keep your own team.
Mable, Hireup and traditional agencies rent you workers from their pool and take a slice of every hour. Sparks Flow is the opposite. You bring and keep your own team, the working relationship stays directly yours, and you pay one flat fee to manage everything.
The agency model
15–20% taken from every hour
- They own the worker relationship
- A cut taken from every hour worked
- Limited to workers in their pool
- Leave, and you start over
The Sparks Flow way
One flat fee. No cut of wages.
- You bring and keep your own team
- One flat annual fee, no cut of wages
- Anyone you choose, no pool limits
- Your workers, your data, your platform
How it works
From your team to fully managed
No big setup project, and no app for your workers to learn. Add your team and your first participant, and you are running from day one.
- 01
Add your team
Bring the support workers you already have, with their pay rates and availability. It takes minutes.
- 02
Set up who you support
Add each person once, with their plan, budget and goals. That profile becomes the source of truth for rosters, notes and job ads.
- 03
Roster, send, and breathe
Build the roster and send shifts by SMS. Notes, incident alerts and compliance reminders then look after themselves.
Need to find someone new? Self serve recruitment is built in for when you do.
Get started todayFunding
Can your NDIS plan cover it?
How you are funded changes the answer. Tell us how your plan is managed and we will give it to you straight.
This is general information, not financial or NDIS advice. The NDIS updates its funding rules over time, so please confirm with your planner or plan manager what your plan allows.
Free toolkit
The Self-Manager's Support Worker Toolkit
Hiring a support worker yourself? This free guide walks you through doing it well, whether the plan is yours or belongs to someone you support.
- Interview questions that move past rehearsed answers
- A pre-start compliance checklist: screening, checks and training
- A weekly roster and an end-of-shift handover template
Get the free PDF
Pop in your email and the PDF downloads to your device straight away. No waiting on an inbox.
We will email you occasionally about Sparks Flow. Unsubscribe any time. See our privacy policy.
Kim Matthews
Founder and CEO
Why I built Sparks Flow
Built by someone who has lived it
- Mother of three neurodivergent children
- Owner of two disability support providers
As a mother to three neurodivergent children and the owner of two disability support provider organisations, I understand the challenges families face when they are trying to find quality support workers.
After years of recruiting through marketplace platforms, the endless fees, the competition with other families, the lack of control, I knew there had to be a better way.
Sparks Flow was born from that need. We are not another marketplace charging ongoing fees. We give families and providers the tools to recruit, hire and manage their own support teams directly. Everything we learned through Sparks Academy, our community of more than 2000 families and providers, is built into the platform.
Every family deserves support workers who truly understand their needs. Sparks Flow makes that possible by putting families back in control of their own recruitment.
Early reviews
Kind words from early customers
Real feedback from the first people using Flow to run their own support.
“I started with the free trial, signed on. I reckon it's gonna save me hours and keep me on track. Appreciate the thought you put into it and the fact you continue to work on it and listen to feedback.”
“This looks so good!”
Ready to take the stress out of support?
Take control of your own support. Participant plans, rostering, shift notes and worker compliance, all in one place.
$399 a year. 14 day free trial. Cancel anytime.
Questions, answered
Frequently asked questions
The details families ask us most often.
Important to know
Sparks Flow is a coordination tool for running your own support team. It is deliberately narrow, and it is not an employment, payroll or HR service. It does not employ workers, pay wages, or handle tax, superannuation, award rates, workers compensation or insurance, and it does not decide whether your worker is an employee or a contractor. Those responsibilities are yours, and the payroll and award side is best handled by a specialist payroll service or bookkeeper. To work out employee versus contractor, start with the ATO’s employee or contractor decision tool. For what your plan allows, and your obligations as an employer or engager of workers, check with the NDIS (your planner or plan manager), the Fair Work Ombudsman, the ATO and your own accountant. This is general information, not legal, financial or NDIS advice.
Start your 14 day free trial
Free for 14 days, then $399 a year