AI Use Statement

Our approach

Sparks Flow uses artificial intelligence to take admin off your plate, never to make decisions about people for you. AI helps with drafting and summarising. You always make the final call, and anything AI produces is presented as a suggestion for you to review, edit and confirm.

Where we use AI

Today, AI assists in a few specific places:

• Job ads: drafting a first version of a job ad that you then edit. We do not send the participant’s name to the AI for this, and you set the pay rate yourself; the AI does not invent it.
• Job applications: reading applications that arrive by email and pulling out a summary of details such as qualifications, experience and availability, so you can review applicants more quickly.
• Interview notes: summarising the interview answers you record for a candidate into strengths, areas to explore and a suggested rating.
• Worker check-ins: turning a check-in you record about a support worker into a short summary and suggested next steps.
• Support worker concerns: when you describe a concern about a worker, drafting management guidance, scripts and templates for you to review.

Where we do not use AI

When you paste text from an NDIS plan to help fill in a participant profile, that reading happens entirely on your own device using simple pattern matching. No AI is involved, nothing is uploaded for that step, and plan budget figures are never sent anywhere for AI processing. You review and confirm every detail before it is saved.

Human oversight

A person, you, stays in control of every decision. AI suggestions are clearly labelled as suggestions, you can change or ignore them, and they do not take any action on their own. Sparks Flow does not use AI to automatically decide who to hire, how to support someone, or anything that affects a person’s care.

How your data is handled

The AI features are powered by OpenAI’s API. Only the content needed for a given task is sent to be processed, and it is used to return a result to you, not to train AI models. OpenAI may retain that content for a short period to monitor for misuse, after which it is deleted. AI processing is covered by our Privacy Policy, including how we handle sensitive information.

Accuracy

AI can make mistakes or miss context. Always review AI assisted output before you rely on it, especially anything that affects a participant, a worker, funding or compliance. If something looks wrong, trust your own judgement and correct it.

Questions

If you have any questions about how Sparks Flow uses AI, contact us at hello@sparksflow.app.